Contact Us
Our support team is here to help with questions, account-related issues, technical concerns or general feedback. Whether you need help with deposits, withdrawals, verification or a technical fault, we’ll respond promptly and advise on next steps. We can also help with responsible-gaming tools and VIP enquiries. Contact us via live chat, email or phone and a member of the team will assist you; please have your account ID to hand.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email for account, verification and technical queries) |
| General enquiries | [email protected] (company information and general enquiries) |
| Affiliate enquiries | [email protected] (partner programmes and payments) |
| Phone | +44 20 7946 1203 (calls answered during working hours) |
| Working hours | Mon-Fri, 09:00-22:00; Sat-Sun, 10:00-18:00 |
Email Assistance
For detailed requests, account queries or cases needing documents or explanations, email is the preferred contact method: [email protected]. Please use a clear subject line and include up-to-date contact details and account information to avoid delays. We aim to reply promptly, and attaching any relevant documents in your initial message helps speed up verification and resolution.
Send Us a Message
Response Time
Need help? Most support enquiries are answered within one business day. Simple account or payment questions are usually resolved quickly, while more complex cases - such as detailed verification, dispute investigations or high-value withdrawals - may take longer depending on the issue. If your case needs extra time we’ll keep you updated on progress and expected timelines.
Feedback
We want to hear from you. If you have feedback, suggestions or ideas to improve the site, please get in touch - we read every message and act on what we learn. Your comments help shape features, promotions and clarity across the site, and are reviewed carefully to improve our service and make your experience better.